The estimated delivery time depends on the country. As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number (please check your spam folder too). All shipping prices includes VAT. Please be aware that delivery times might be affected during the holidays.

 

Deliveries - The Netherlands / Belgium
All orders placed before 6pm on working days, will be delivered within the next 1 to 3 working days. During the holidays this can be longer. We offer standard shipping to your preferred address or you can pick up your order at a local pick-up point whenever suits you best. Please be advised you will need to show an ID document when picking up your order.

PostNL (1-3 Business Days) - 5,95€

Orders over 200€ PostNL (1-3 Business Days) - Free


Deliveries - Europe

DHL Express / UPS Express (1-3 Business Days) - 16,95€

PostNL Global (3-10 Business Days, depending on country) - 8,95€

Deliveries - UK

DHL Express (1-3 Business Days) - 16,95€

PostNL Global (5-10 Business Days) - 8,95€

 

Deliveries - NORWAY

DHL Express (2-4 Business Days) - 25€

PostNL Global (5-10 Business Days) - 10,95€

 

Deliveries - USA/CANADA

DHL Express / UPS Express (1-4 Business Days) - 20€

PostNL Global (8-15 Business Days, depending on state) - 8,95€

 

Deliveries - WORLDWIDE

DHL Express (2-4 Business Days) - 20€

 

Outside Europe
Packages will be shipped (see shipping costs above) using DHL Express or PostNL Global. Customs, taxes, duties, and collection fees may still apply. All duties and/or taxes are the responsibility of the customer and are not collected by Emma Catharina, nor are they included in the order total. Any applicable fees will be due upon delivery. We deliver worldwide.

*All duties and/or taxes are the responsibility of the customer and are not collected by Emma Catharina, nor are they included in the order total.

 

Product Appearance
The images of the products on the website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your screen's display can accurately display the colour of the products. Your products may vary slightly in colour from those images.

Processing Guidelines
All products on the website are subject to availability and payment being received before your order is processed. We will contact you if the products you have ordered are out of stock, or if additional identification is needed for credit card verification.

International Shipping Policies
If you order products from our website for delivery to an international destination, your order may be subject to import duties and taxes once a shipment reaches your country. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict what they may be. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates. When ordering from us, you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods. We will not be liable or responsible if you break any such law.

Undeliverable and Refused Packages
In the event that delivery is rejected for any reason or considered undeliverable because of an invalid shipping address. We are not responsible for packages that have been lost, stolen or mis-delivered.

Undeliverable and Unclaimed Packages

If a shipment cannot be delivered due to customer-related issues (such as an incorrect address, absence at the time of delivery or failure to collect the parcel from a pickup point) and the package is returned to us, the following conditions apply:

• Return shipping costs (including any additional handling fees) will be the responsibility of the customer.

• A refund of the order value will only be issued after we receive the returned package in good condition and will be reduced by the original shipping fee and any additional costs incurred.

• No automatic refund: If a package is unclaimed or refused and no return request is submitted within 14 days of the original delivery attempt, the right to a refund or return is forfeited.

• If you would like us to resend the package, additional shipping costs will apply.

We strongly advise customers to track their shipment via the tracking link provided and to collect their package in a timely manner if delivered to a pickup location.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations if caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central government or other competent authorities.

 

RETURN POLICY

 

Effective 20th of March 2025

 

Process your return by sending an e-mail to:

info@emmacatharina.com

 

Please be sure to include your name, e-mail, phone number, order number and product(s) you want to return.

 

You have 14 days from the date of delivery to request a return. Once approved, the item must be shipped back within 14 days. Refunds will only be processed once the returned item has been received and inspected. The item must be returned in its original, unused, unaltered and unwashed condition with original tags and packaging included. 

We are unable to refund your original or return postage costs unless the product is faulty / incorrect.

 

RETURNS 

To apply a return please e-mail us at info@emmacatharina.com. Pack returning items if possible in original box with associated packaging materials. The shipping costs are not covered. We recommend using a track and trace shipping method, as we are not responsible for lost return shipments. Returns must be sent with proof of shipment to ensure safe delivery.

Items that were bought with a discount (during a sale period or with a discount code) will be refunded as store credit.

 

Please ship your product return to:

Emma Catharina

Observantenstraat 1, 6001AL WEERT - The Netherlands